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Terms of Service

Effective date: 16 March 2026 · Last updated: 16 March 2026

Welcome to Diigr. These Terms of Service ("Terms") govern your access to and use of the Diigr app and web platform (together, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. About the Service

Diigr is a digital collectibles platform for sports fans. It lets you collect digital tags tied to real sporting events, top up a wallet with credits, and purchase tags using those credits or a payment card.

Digital tags are in-app collectibles. They are not physical items, they are not NFTs, and they do not exist on a blockchain. They have no cash value and cannot be transferred, sold, or exchanged outside of the Service.

2. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you must have the permission of a parent or legal guardian before creating an account or making any purchase.

By creating an account, you confirm that the information you provide is accurate and that you meet the eligibility requirements above.

3. Your Account

You are responsible for keeping your login credentials secure and for all activity that takes place under your account. If you believe your account has been compromised, contact us immediately at support@diigr.com.

You may not create more than one account or create an account on behalf of someone else without their consent.

4. Wallet and Purchases

Topping up your wallet

You can add credits to your in-app wallet by purchasing one of our wallet top-up products. On iOS, top-ups are processed by Apple through its App Store infrastructure. On the web platform, top-ups are processed by Stripe. All payment processing is handled by those providers directly and is subject to their terms.

Wallet credits have no cash value. They cannot be withdrawn, transferred to another account, or exchanged for money.

Purchasing tags

Tags are purchased using wallet credits. Once a purchase is completed it is final. Because tags are digital goods delivered immediately upon purchase, you waive any right of cancellation under the Consumer Contracts Regulations 2013 at the point of purchase.

Refunds

We do not offer refunds on wallet top-ups or tag purchases except where required by law or where a purchase was made as a direct result of a technical error on our part. If you believe you are entitled to a refund, contact us at support@diigr.com within fourteen days of the transaction.

Pricing

All prices are displayed inclusive of any applicable taxes. We reserve the right to change the price of any product at any time. Price changes will not affect purchases already completed.

5. Digital Tags

Tags are licensed to you for personal, non-commercial use only. You do not own the underlying content, artwork, or intellectual property associated with any tag. Your licence to use a tag is personal, non-transferable, and revocable in the circumstances described in Section 9.

We may retire, modify, or remove tags from the Service at any time. We are not obliged to maintain any particular tag in the Service indefinitely.

6. User Content

If you submit photos or other content through the Service (for example, fan photos from match events), you retain ownership of that content but grant Diigr a non-exclusive, royalty-free, worldwide licence to store, display, and use it within the Service.

You must not submit content that is unlawful, offensive, defamatory, or that infringes the intellectual property rights of any third party. We reserve the right to remove any user content at our discretion.

7. Acceptable Use

You agree to use the Service only for its intended purpose and in accordance with these Terms. You must not:

  • Attempt to reverse-engineer, copy, or replicate any part of the Service
  • Use automated tools, bots, or scripts to interact with the Service
  • Attempt to gain unauthorised access to any account, system, or data
  • Resell, transfer, or commercially exploit any part of the Service or its content
  • Use the Service in a way that could damage, overload, or impair its operation
  • Submit false, misleading, or fraudulent information

8. Intellectual Property

All content in the Service, including tag artwork, team assets, logos, design, and software, is owned by or licensed to Diigr Ltd and is protected by copyright and other intellectual property laws. Nothing in these Terms grants you any rights in that content beyond the limited personal licence described in Section 5.

9. Suspension and Termination

We may suspend or terminate your account at any time if we believe you have breached these Terms, engaged in fraudulent activity, or if we are required to do so by law. On termination, your wallet balance and tag collection will be forfeited and are non-refundable except where required by law.

You may close your account at any time through the Settings screen in the app. Closing your account does not entitle you to a refund of any remaining wallet credits.

10. Availability and Changes

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may update, suspend, or discontinue any part of the Service at any time without liability.

We may update these Terms from time to time. When we make a material change, we will notify you via in-app notification and update the date at the top of this page. Continued use of the Service after a change takes effect means you accept the updated Terms.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Service will be error-free, uninterrupted, or free of viruses or other harmful components.

12. Limitation of Liability

To the maximum extent permitted by law, Diigr Ltd and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Our total liability for any claim arising out of or relating to the Service will not exceed the greater of £60 or the total amount you paid us in the twelve months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

13. Governing Law

These Terms are governed by the laws of Scotland. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

14. Contact

If you have any questions about these Terms or the Service, please contact us at:

Email: support@diigr.com

Company: Diigr Ltd 16409723

Address: 4th Floor Office, 205 Regent Street, London, England, W1B 4HB

Diigr Ltd · support@diigr.com · diigr.app/terms · Version 1.0, 16 March 2026